Refund policy

Return and Refund Policy:

Damaged & Not Working Products (Faulty)

We will now cater the complaints landed within 30 days of delivery without any rebuttal.

Resolution:

  1. If Customer Complains within 7 Days:

    If the customer files a complaint within 7 days, then Zambeel will bear the cost of reverse pickup. The product will be picked up from the customer, checked in our warehouse for its intact condition, and then replaced.

  2. If Customer Complains After 7 Days:

    If the customer files a complaint after 7 days, then the customer will bear the cost of reverse pickup (i.e. 20 AED) and the rest of the process will be the same.

Customer Satisfaction Issue:

  1. If That’s a Cosmetic Product:

    In case of customer satisfaction, if the product is unsealed/used/tested, we will not cater to that complaint and apologize to the customer.

    If the seal is not broken, the case will be forwarded to the dedicated team. Such cases will be closed in 5–7 working days.

  2. If That’s an Electronic Product:

    If the product is not faulty, we don’t give any rebuttal to the customer but simply ask the customer to return the item and inform them about the (delivery + reverse pickup) charges to be 35 AED.
    (If the customer complains about the charges, reduce them to 25 AED max) and take the product back.